Melomed COVID19 Information


Coronavirus COVID19 Hospital Visitor Restrictions


Melomed Hospitals have been providing affordable, quality healthcare to the communities we serve and we have always regarded the safety of our patients, staff and doctors as our highest priority.

The Western Cape has passed the "peak" of COVID-19 pandemic and despite various challenges, the collaborative working relationship across the healthcare sector has resulted in the Western Cape being widely commended across the board for its overall handling of this very trying, unprecedented time. The COVI D-19 pandemic has created change in every sphere of our daily lives and whilst we follow international trends closely, Melomed has long been planning for the next phase as we adapt to the "new normal" - being life with Covid-19. While we continue to still take precautions we are prepared for the reality that our patients are still experiencing the same ailments, chronic conditions and seasonal illnesses as we all experienced prior to the pandemic. Melomed understands this and has taken steps to ensure the utmost care and safety protocols are in place for all patients. Melomed has kept abreast of every aspect of the pandemic and as the strain on the virus eases, we continuously review our policies and protocols to maintain a practical and safe set of guidelines which are at all times aligned to the guidelines and protocols issued by the National Institute of Communicable Diseases (NICD), the National Department of Health (NDoH) and the Department of Labour (DoL).

From the time the patient presents to any of our hospitals, their safety and wellbeing is our primary focus. The following existing policies will remain in place:

1. Every person entering any Melomed facility will undergo a thorough screening process.

2. Hospitals have been demarcated into separate Covid positive, non-Covid and Patient Under Investigation (PUI) wards.

3. All Melomed hospitals have green, yellow and red zones across all disciplines and wards, with all staff well versed in caring for all patients.

Adapting to visitation requirements (as from 1 September 2020):


1. Specialist Consultations - A patient may be accompanied by one person for onsite specialist consultations/visits. For paediatric consultation/visits, either the parent, grandparent or guardian may continue to accompany the patient. This is subject to the discretion and approval of the treating Specialist.

2. Antenatal visits and birth deliveries - The expecting patient will be allowed to have her birthing partner accompany her to antenatal visits. In addition, the partner may attend the birth delivery and stay with the mother until she is transferred to her room or ward. The partner (father), will be permitted to visit each evening of the patients stays. Please note, this is subject to the discretion of the treating Specialist.

3. The partner will not be required to have a COVID-19 test, but will ensure they were not exposed to the virus and accepts that very strict infection prevention controls will be put in place to minimise the risks to themselves, staff and other patients. Please note, this is subject to the discretion of the treating Specialist.limit movement in this area and to manage infection control, only one parent will be allowed to visit their new-born at a time. This means either the mother visits for the duration of the nursery or NICU admission, or the father visits for the duration of the nursery admission, not both or splitting the visits. With the approval from the treating specialist and the hospital manager, an exception can be made for long staying neo-natal admissions - with strict health, infection & safety protocols in place.

4. Paediatrics: Only one parent will be allowed to accompany the admitted child. This parent will not be required to have a Covid-19 test, but will ensure they were not exposed to the virus and accepts that very strict infection prevention controls will be put in place to minimise the risks to their child or another patient. This is subject to the discretion and approval of the treating Specialist.

5. Non-Covid patients: Only one designated visitor per day for no longer than 15 minutes. The visitor will be required to follow Melomed's strict safety and precaution measures in place.

6. Visiting times: Visitation will be allowed between 11:00 and 17:00 daily, based on the allocated visiting times per ward/unit. This is to limit risk and movement within the hospital. Please contact the hospital to confirm the times and make arrangements for the visit.

7. Terminally ill patients: For patients facing **'End of Life situations, visitation for one designated person will be arranged and approved by the hospital manager in accordance with Melomed's strict safety and precaution measures in place. Limited to maximum of 15 minutes. This is subject to the discretion and approval of the treating Specialist.

8. Visitors must be 13 years or older, except in special circumstances.

9. For any other visitation requests, beyond the scenarios mentioned above, please contact the hospital management and they will try to accommodate the request.

Support Groups:


1. Antenatal Classes: These classes will resume with strict health and safety protocols implemented. Please contact the Client Service Officer at the hospital to book your space.

2. Melominds Support Groups: The monthly Saturday outpatient support group will commence at Melomed Claremont. It is an opportunity for therapists and patients to engage and interact following the discharge from our clinic. The session will be facilitated by one of our psychologists and therapists at the facility Please call the private clinic on 021 6830540 to book your space.

3. Post-natal Classes at Melomed Tokai: The monthly session will resume with strict health and safety protocols in place. Please contact the Client Service Officer at Melomed Tokai to book your space.

We would like to reassure the public that our specialist doctors and staff have taken all the necessary precautions in lowering the risk of infection for all. All safety measures have been put into place to make sure our patients feel comfortable and provide a pleasant experience.

Please feel free to contact the relevant Hospital Manager or Client Service Officer at your Melomed Hospital should they have any additional requests or enquiries.

The Melomed Team
We Are Ready!

Melomed is following best international practices and more to keep you safe.

Please click here for more informmation

Visiting Hours

Due to the Covid-19 Pandemic, we had to adjust our visiting rights to patients

Please click here for more informmation.

Covid-19 Information

Find out more about the covid-19 virus.

Please click here for more informmation

Health Tips

Prevention is better than cure and every South African needs to understand best practices to prevent themselves from getting infected.

Click here for more information.

Social Distancing

It has been proven worldwide that social distaning is key.

Please click here for more information

Pregnancy & Covid-19

Pregnant and/or just gave birth and have some concerns?

Please click here for more informmation.

Fake News

A warning for spreading of fake news on social media platforms. Please click here for more information.




Visit the SA Coronavirus Website



Contact Melomed 24



Our Melomed24 Emergency Services are Covid-19 ready and available 24/7 to assist you with all emergency medical health care needs.
Contact Us

Please use the quick form below to contact us if you have any questions:






#listentothedoctor






view more..