1. How do I request an ambulance?
Simply call 0800 786 000 and provide your location and emergency details.

2. Do you only transport patients to Melomed hospitals?
No, we transport patients to the nearest or most appropriate hospital based on their condition.

3. What payment options are available?
We accept medical aid, cash, EFT and card payments.

4. Can I pre-book a non-emergency ambulance?
Yes, we offer scheduled patient transport services.

5. How much does an ambulance trip cost?
Our private take-home transfer rate is R780. Contact us for emergency rates.

6. Do you offer medical standby for events?
Yes! We provide customisable medical packages for schools, sports, corporate events and concerts.

7. What type of paramedics do you have?
Our team consists of Basic, Intermediate, and Advanced Life Support paramedics, all certified by HPCSA.

8. How long does it take for an ambulance to arrive?
Response times depend on traffic, location, and emergency severity, but we prioritise urgent cases.